Returns Policy

You have 30 days from the date of purchase to request a return.

Items must be unused, in their original condition, and in the original packaging.

Please contact us before returning any items, providing your order number (found on your invoice) and a description of the issue.

Do not send your purchase back to the manufacturer.

Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

• Vape devices
• Opened e-liquids
• Drip tips
• Opened coils and atomisers that have been filled with liquid

Partial Refunds

Partial refunds may be issued if:

• Items show signs of use, wear and tear, or are not in their original condition
• Items are returned damaged or with missing parts not due to our error
• Items are returned after 30 days of delivery

Exchanges

The quickest way to exchange an item is to place a new order online for the replacement product. You can then return the unused item to us for a refund once it has been received and inspected.

Refunds

Once your return is received and inspected, we will refund the product value only (excluding postage costs) to your original payment method.

Refunds usually take a few working days to appear in your account.

Late or Missing Refunds

If you have not received your refund within a week of returning your item, please contact us to confirm receipt.

If your refund has already been processed, please check with your bank or card issuer, as processing times may vary.

If you still have not received your refund, please contact us again for assistance.

Return Shipping

• You are responsible for paying return shipping costs
• Shipping costs are non-refundable
• If a refund is issued, the cost of return shipping will be deducted
• For items valued over £50, we strongly recommend using a tracked and insured service
• At a minimum, we recommend using a signed-for service, as we cannot guarantee receipt of returned items otherwise